Terms and Conditions

 

Payment:

I accept payment through PayPal, which enables buyers to pay using any major credit or debit card or an existing PayPal account. Please contact me at anna1king@hotmail.co.uk, if you would prefer to pay by cheque or bank transfer. Unfortunately, I am unable to take card payments over the phone.

 

Shipping:

Items will be lovingly packaged and shipped within 2 business days of receiving payment. Delivery estimates are as follows:

 

Express delivery (UK customers only): 1 business day.

 

UK: 1-3 business days.

 

Europe: 3-5 business days.

 

US, Canada, Australia and New Zealand: 5-10 business days.

 

Everywhere else - Please contact me for more precise delivery times. Please include the country you would like your item shipping to. Items are all shipped using Royal Mail services. Items sent within the UK are shipped First Class. Items posted internationally are sent using the Airmail service.

 

If you need your order in a hurry please email me at anna1king@hotmail.co.uk.

 

The customer is liable for any and all import duties, customs fees and related charges.

 

Tracking isn't a standard service here in the UK and is purchased at the senders discretion.

 

Returns:

Great care is taken to ensure customer satisfaction. However, in the unlikely event that you are unhappy with your item, please contact me within 10 days of receipt. You then have a further 28 days to return your jewellery - unused and in its original packaging - for a refund of the cost of the jewellery. Please obtain a receipt, which proves that the jewellery has been returned to my address.

 

A refund/exchange is available for any faulty items. Please inform me within 10 days of receipt for a full refund. Refunds will be issued once I receive the returned items along with the gift boxes in which the jewellery was received.

 

***Any questions, please don't hesitate to contact me***